The importance of price transparency is an issue that we here at Altlaw regularly address. With our blogs on pricing, pricing page and our on-page cost calculator, making our client's provider procurement process as simple as possible is a challenge we strive to meet. However, once we have received a project, how do we ensure this cost transparency is followed through into the actual project? Well, this is where our Cost TrackerTM comes in!
Our one-of-a-kind, in-platform cost tracker allows our clients to monitor their real-time* project support costs, enabling them to confidently predict monthly expenditure and track the more responsive and unpredictable costs associated with eDiscovery.
How does it work?
Our expert team of project managers use a time-tracking application to record the time required to complete any and all actions taken to support you throughout your project. Within your RelativityOne instance, a custom tab is then created that, using a link to the time-tracking application, displays cost reporting for your project.
Within this custom tab, you have two pages:
Support weekly - this displays your overall support costs for the current week. You can toggle this report to show information from other weeks that may pertain to particular invoices etc if you so wish.
Support detailed - this tab goes into more detail breaking down job-by-job the amount of project manager time and therefore cost you have incurred. This reports on a weekly basis and can also be toggled to see other time periods of importance.
Here are some examples of the date range toggling - The common defaults are Monday-Sunday in the weekly reporting for Support Weekly, and weekly reporting for the Support Detailed page, however as you can see in the second example, this can be changed to monthly reporting to better reflect the billing period.
Why is this important?
Though this has been lightly covered in the intro to this blog, here at Altlaw we place great importance on transparency, in our actions as well as in our pricing. We believe this is the only way to build true provider-client trust. We understand that our clients themselves have clients to whom they must provide value as part of their offering. By making our pricing as transparent as possible we look to not only improve our own client relations but also those of our clients and theirs.
Want to learn more about our Cost Tracker and how we can tailor our services to your needs?